Payment Policy

Payment Policy

What payment methods do you accept?

We accept payments via Visa, MasterCard, Net banking and/or UPI.

Is it safe to shop online using my Debit card or Credit Card?

All credit card, debit card, net banking and UPI transactions are processed over a secure encrypted connection. So no worries here!


Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Urban Country. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

1. In case of a payment failure, please retry ensuring:

Information passed on to payment gateway is accurate i.e. account details, billing address, password/pin/otp and that your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally credited back to your bank account within 7 business days. You can email us on or please give us a call with your order number for any clarification.

I see debit transactions in my Bank Statement from Urban Country but I have never shopped with Urban Country. What do I do?

1. If you see any charges on your credit/debit card for purchases made on Urban, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.

2. If you're still unable to recognize the charge, please report the unauthorized purchase within 5 working days of the transaction so that we can look into it. In case someone has fraudulently used your credit card/debit card or net banking, please report it to us and your bank immediately.